FAQ

Frequently Asked Questions

How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping takes 7-20 business days.

Do you ship internationally?
Currently we ship within Mexico. International shipping is coming soon!

How can I track my order?
Once your order ships, you'll receive a tracking number via email.

What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in original packaging.

How do I start a return?
Contact us at our support email and we'll guide you through the process.

Are your products safe for pets?
Yes! All Pawlure products are tested and made with pet-safe materials.

How do I choose the right size for my pet?
Each product page includes a size guide. When in doubt, measure your pet and compare with our chart.